How delivery works at Golden Elite Deco. For full carrier and lane details, see Shipping Policy.

• Greater Montreal: our own delivery team — curbside or garage drop standard. Free over the local qualifying threshold; a small flat charge below it.
• Rest of Canada: palletised LTL freight via Day & Ross, Vitran, and partner carriers — curbside delivery by appointment.
• Add-ons within Greater Montreal: 2nd-floor carry, elevator buildings, and white-glove placement available for an additional fee.
• Exact rates are calculated at checkout based on postal code and order weight — you see the full total before paying.
• Damage on receipt? Inspect the pallet and outer cartons before signing. Email contact@goldenelitedeco.com within 48 hours with photos and a video of the damage if you can take one.

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How order pickup works. For the full policy, see Shipping & Pickup Policy.

• Where: pickup is available at our store locations during business hours. The available pickup point appears on your order confirmation.
• When: we email and/or text you as soon as your order is ready — please wait for that notification before coming in.
• Bring: photo ID matching the order name, and your order number.
• Loading help: palletised or heavy items may need advance arrangement so our team can help load. Let us know one business day ahead if you'll need a forklift or staff assist.
• Returning a pickup order: bring it back to our DDO location (88 Brunswick Blvd), Mon–Fri 9:00 AM – 4:00 PM — that's the only intake point for returns.

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Here's the short version of how returns work at Golden Elite Deco. For full terms, see Refund Policy.

• 30 days from delivery or pickup to start a buyer's-remorse return.
• Choose your refund: full store credit (no return-shipping deduction) or cash refund (return shipping deducted).
• Unopened + original packaging — no restocking fee.
• Opened-but-not-installed bath items with intact packaging — 25% restock or full store credit. Damaged packaging makes the item final sale.
• Installation = acceptance. Once mounted, connected, or laid, it's final sale.
• Special-order, custom-made, and made-to-order items are final sale.
• Flooring & tile — full unopened cases only.
• Damage on arrival? Email contact@goldenelitedeco.com within 48 hours with photos, a video of the damage if you have one, and the SKU.
• Returns processed at DDO only — 88 Brunswick Blvd, Mon–Fri 9:00 AM – 4:00 PM.

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