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  • Warranty Information - Golden Elite Deco

    Warranty Information

    Flooring Products Warranty

    Golden Elite Deco offers a limited, non-transferable warranty on our flooring products. This includes a 25-year residential and 5-year light commercial warranty, covering manufacturing defects, wear, and structural integrity. The warranty is applicable under normal use and with proper maintenance.

    Bathroom Furnishings Warranty

    Our bathroom furnishings, including vanities, mirrors, faucets, bathtubs, and accessories, come with a 1-year limited, non-transferable warranty. This warranty covers defects in materials and workmanship under normal use.

    Warranty Exclusions

    The warranty does not cover damages resulting from misuse, accidents, alterations, improper installation, or lack of maintenance. Products damaged due to exposure to inappropriate environments or conditions are also excluded from warranty coverage.

    Extended Warranty

    Our extended warranty extends for three (3) years from the original date of purchase and covers specific issues of our bathroom furnishings beyond our standard warranty provisions. For full details about our extended warranty, please contact our customer service department. 

    Warranty Claim Process

    To initiate a warranty claim, please contact our customer service team with proof of purchase, a detailed description of the issue, and photographs of the defect. Our team will review your claim and guide you through the resolution process.

    For more detailed information about our warranty policies or to ask specific questions, please contact our customer service department. We're here to ensure your satisfaction with every purchase from Golden Elite Deco.