We want you to be happy with your bathroom vanity, flooring, or any other item you order from Golden Elite Deco. If something isn't right, here's how we handle it.

30-day return window

You have 30 days from the date your order arrives to initiate a return for buyer's remorse — that is, you changed your mind or the item doesn't suit your space. After 30 days we can no longer accept buyer's remorse returns.

Two refund options — your choice

For a buyer's remorse return, you choose between two refund paths:

Option A — Store credit (recommended):

• We refund the full purchase price as Golden Elite Deco store credit.
• No deduction for return shipping.
• Credit never expires and applies to any future order.

Option B — Cash refund:

• We refund the purchase price to your original payment method.
• Return shipping is deducted from your refund. For freight items (vanities, tile pallets, oversized vanity tops), this is typically $200–$800 depending on weight and origin postal code. We'll tell you the exact deduction in writing before you commit.
• Original delivery charges paid on your order are not refundable once the order has shipped.

Restocking fees

No restocking fee on items returned unopened, in their original packaging.

For opened-but-not-installed items, the restocking fee depends on the condition of the packaging:

• Vanities, toilets, sinks, faucets, and bathroom hardware — packaging intact: 25% of the item's purchase price, or full store credit (no restocking fee) under Option A.
• Packaging damaged, crushed, torn, or missing material: the item is no longer eligible for return (final sale). We can't resell a vanity without its original packaging, and the cost of rebuilding the carton exceeds the open-box resale value.
• Flooring & tile follows the unopened-case rule below — partial cases can't be returned at all.

Restocking fees apply on top of (not instead of) the return-shipping deduction in Option B.

Items marked "Online Only" — 50% restocking fee. We don't stock "Online Only" items in our stores — we order them from our supplier for your purchase, pay the inbound freight, and are charged a restocking fee by the supplier when an item goes back. A 50% restocking fee therefore applies to any "Online Only" return, opened or unopened. Because it's a pass-through of our supplier's charge, the store-credit option does not waive it. Items that arrive damaged or defective are covered at no cost under "Inspect on delivery" below — the fee applies only to change-of-mind returns.

Please unpack carefully. Most vanities arrive in heavy custom corrugate with foam corner blocks and inner protective wrapping. A box cutter dragged across the side of the carton, or pulled foam blocks discarded before you confirm fit, will move the item from "returnable at 25%" to "final sale." If you're unsure whether to fully unpack, leave the inner wrapping in place until you've checked fit and finish through the partially opened carton.

Installation is acceptance — installed items can't be returned

Once an item has been installed — vanity mounted to the wall or floor, faucet connected to plumbing, flooring laid, tile set, mirror affixed — it is considered accepted and is no longer eligible for return. We can't take back installed product because we can't resell it, and the cost of professional uninstall + freight back would exceed the item's residual value.

If you're unsure whether an item is right for your space, the time to confirm is before installation begins. We're happy to answer fit / dimension questions in advance.

Special-order & custom-made items — final sale

Custom-stained vanities, made-to-order tops, custom-sized panels, and any other item built or finished specifically for your order are final sale. These items are produced once you place the order and can't be restocked or resold.

Flooring & tile — full unopened cases only

Flooring (hardwood, SPC, laminate) and tile must be returned in full, unopened cases. We can't accept partial cases or loose tiles. The cases must have no marks, damage, or removed plastic wrapping.

This protects everyone — once a case is opened, we can't resell it as new, and customers in the same dye/lot batch would otherwise receive mismatched product.

Items we can't accept for return

The following are final sale:

• Any item that has been installed — see "Installation is acceptance" above
• Special-order, custom-built, or made-to-order items — see "Special-order & custom-made" above
• Open or partial cases of flooring or tile
• Clearance items marked "final sale"
• Items with damaged, crushed, or missing original packaging
• Items damaged after delivery (caused by the customer, installer, or third party — see "Inspect on delivery" below for shipping damage)
• Items missing original packaging, manuals, or hardware

Inspect on delivery — 48 hours to report

Please look over your order as soon as it arrives. With heavy freight, the few minutes you spend checking the pallet wrap, the corners of each box, and the visible product surfaces are the most important on-site step we can ask of you. If the driver is willing to wait a moment, open one or two boxes at the curb.

If you spot any damage, missing parts, or finish imperfections, email contact@goldenelitedeco.com within 48 hours of delivery with:

• Clear photos of the outer packaging (every side, including any visible damage to the carton or pallet)
• Clear photos of the damaged or defective merchandise itself
• A video of the damages or defective function (optional but recommended)
• For missing items: the part number or SKU as printed on the assembly instructions or box label

We initiate a replacement or exchange at no cost — we ship the replacement part or unit directly, and arrange the return of the damaged item if needed.

After 48 hours, we assume the goods arrived intact and any later-discovered damage occurred during install, handling, or storage. Those cases still go through us, but as a case-by-case review: we'll typically ask for the signed delivery receipt and any photos you have from the unboxing, and resolutions may include partial cost-sharing rather than a full no-cost replacement. The 48-hour window is what lets us reliably tell carrier damage apart from on-site damage — it protects you (you won't be charged for something the carrier did) as much as it protects us.

Wrong item or our error — we pay return shipping

If we shipped the wrong item or made an order-entry mistake, we cover return shipping and refund or replace at no cost to you.

Where returns are processed

All returns and exchanges are processed at our DDO location:

Golden Elite Deco — DDO
88 Brunswick Blvd, Dollard-des-Ormeaux, QC H9B 2C5
Monday – Friday, 9:00 AM – 4:00 PM

Pickup-order returns: drop the item at the DDO address within the 30-day window, Mon–Fri 9 AM – 4 PM only.

Delivery-order returns: we book a carrier pickup from your address (Option B: customer pays return freight; Option A: deduction waived as part of the store-credit lever).

The other three Golden Elite Deco locations are not equipped to process returns — please call ahead or email if you're unsure.

How to start a return

Email contact@goldenelitedeco.com with:

1. Your order number
2. Photos of the item (if opened) and its packaging
3. Your preferred refund path (store credit or cash refund)

We'll reply within 1 business day with a return authorization, the carrier pickup arrangement (we book it; you pay the freight via Option B), and the exact refund amount.

Right to refuse and policy updates

Golden Elite Deco reserves the right to refuse any return that does not meet the conditions described above. We may update this policy from time to time; the version published on goldenelitedeco.com/policies/refund-policy at the time of your order is the version that applies to your order.