Minimum Order Quantity and Lead Time:

• The minimum order quantity for this product is 10 doors.
• Please allow a lead time of 90 days for order fulfillment.

Delivery Details:

• We deliver across Canada, ensuring your doors reach you in pristine condition.
• The doors will be carefully stacked on a pallet for secure and efficient transport.
• The LTL (Less Than Truckload) delivery trucking company will deliver the pallet curbside. If possible, they will use a tailgate to wheel the pallet into your garage.

Customer Responsibilities:

• It is crucial that you or an authorized person is available on the day of delivery to accept the doors.
• Please note that we do not provide delivery services inside the house.

By following these guidelines, we ensure a smooth and timely delivery of your order, allowing you to start your project without any unnecessary delays.

At Golden Elite Deco, we offer a convenient pickup service for customers who prefer to collect their purchases directly from us. Below is an overview of our pickup service to help you plan your visit:

• Locations: We offer pickup at our main warehouse and selected store locations across Quebec. Please refer to our website or contact customer service for specific pickup locations and their addresses.
• Scheduling Pickup: After making your purchase, you will receive information on how to schedule your pickup appointment. We aim to provide flexible scheduling options to accommodate your needs.
• Warehouse Pickup Hours: Our warehouse pickup hours vary by location. Generally, pickups can be scheduled from Monday to Saturday, with specific times available on our website or through customer service. Please note that no warehouse pickups are available on Sundays.
• Retail Store Pickup: For locations with both a retail store and warehouse, it's important not to confuse retail store opening hours with warehouse pickup hours. Detailed hours for both are provided on our website and through customer service.
• Preparing for Pickup: Ensure your vehicle is suitable for transporting your bathroom products safely. Upon arrival, our staff will assist in loading your purchase into your vehicle.
• Identification and Order Confirmation: Please bring a valid form of identification and your order confirmation (digital or printed) to the pickup location. This helps us ensure that your order is correctly handed over to you.
• Assistance at Pickup: Our team will assist in loading your products into your vehicle. However, we recommend bringing additional help if you anticipate needing assistance with heavy or bulky items.
• Health and Safety: Please follow all health and safety guidelines in place at the pickup location, including any requirements for masks or social distancing.

Our pickup service is designed to provide you with a quick, easy, and convenient way to receive your bathroom products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

Custom Orders:

• There are no returns or exchanges on custom order products such as these doors.
• It is the customer’s responsibility to ensure they order the correct quantity and sizes. Please double-check your order before placing it.

Reporting Manufacturing Defects:

• Any manufacturing defects should be reported immediately upon delivery after thoroughly inspecting the doors.
• We will arrange an exchange or refund for any door that is claimed as damaged upon delivery, provided picture proof of such damages is submitted.

By adhering to this policy, we strive to maintain the highest standards of quality and customer satisfaction. Please ensure to inspect your doors carefully upon arrival to promptly address any issues.