Across Canada, Golden Elite Deco ensures that the delivery of flooring products is as convenient and efficient as possible for our customers. For those living outside the Montreal metropolitan area, we collaborate with reputable trucking companies to handle the delivery process. Here's how it works:

1. Delivery Appointment: A trucking company will contact you to set a delivery appointment, ensuring the timing suits your schedule.
2. Curbside Delivery: The flooring products will be delivered to the curbside of your home. It is important that someone is present at the time of delivery to accept the shipment and move it inside the home or garage, as the delivery personnel are not responsible for bringing the items into the house.

For customers within the Montreal metropolitan area, Golden Elite Deco offers a more personalized delivery service:

1. Personalized Delivery Appointment: Our own delivery driver will reach out to set up a delivery appointment based on your availability.
2. Flexible Delivery Locations: We offer delivery to your garage or the ground floor of your home as a standard option.
3. Additional Delivery Options: For those needing delivery to the 2nd floor or to a building with an elevator, we provide these services for an additional fee, catering to the specific needs of our customers.

Shipping Fees: The cost of delivery varies depending on the location and the level of service chosen. These fees are calculated at checkout, allowing customers to see the total cost of their purchase, including delivery, before finalizing their order.

This tailored approach ensures that whether you're renovating your home in a bustling city or a quiet countryside, Golden Elite Deco makes receiving your new flooring convenient, clear, and stress-free.

At Golden Elite Deco, we offer a convenient pickup service for customers who prefer to collect their flooring purchases directly from us. Below is an overview of our pickup service to help you plan your visit:

• Locations: We offer pickup at our main warehouse and selected store locations across Quebec. Please refer to our website or contact customer service for specific pickup locations and their addresses.
• Scheduling Pickup: After making your purchase, you will receive information on how to schedule your pickup appointment. We aim to provide flexible scheduling options to accommodate your needs.
• Warehouse Pickup Hours: Our warehouse pickup hours vary by location. Generally, pickups can be scheduled from Monday to Saturday, with specific times available on our website or through customer service. Please note that no warehouse pickups are available on Sundays.
• Retail Store Pickup: For locations with both a retail store and warehouse, it's important not to confuse retail store opening hours with warehouse pickup hours. Detailed hours for both are provided on our website and through customer service.
• Preparing for Pickup: Ensure your vehicle is suitable for transporting your flooring products safely. Upon arrival, our staff will assist in loading your purchase into your vehicle.
• Identification and Order Confirmation: Please bring a valid form of identification and your order confirmation (digital or printed) to the pickup location. This helps us ensure that your order is correctly handed over to you.
• Assistance at Pickup: Our team will assist in loading your flooring products into your vehicle. However, we recommend bringing additional help if you anticipate needing assistance with heavy or bulky items.
• Health and Safety: Please follow all health and safety guidelines in place at the pickup location, including any requirements for masks or social distancing.

Our pickup service is designed to provide you with a quick, easy, and convenient way to receive your flooring products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

At Golden Elite Deco, we strive to ensure that every customer is completely satisfied with their flooring purchase. We understand that sometimes a product may not meet your expectations or needs. Below is a summary of our returns and exchanges policy for flooring products to assist you in the process:

• Eligibility: Flooring products are eligible for return within 7 days or exchange within 30 days of delivery, provided they have not been installed and are in their original, undamaged packaging.
• Damage or Defects: If you receive flooring that is damaged or defective upon arrival, please report it to us within 7 days of receipt. We will arrange for an exchange of the unit as long as it is in stock and the original packaging is retained.
• Partially Used Products: If you've installed a portion of the flooring but have leftovers, we can consider returning the remaining portion for store credit. A restocking fee may apply, excluding the portion that has been installed.
• Special Orders: Please note that special orders or customized flooring products are final sale and not eligible for returns or exchanges. Contact customer service for any concerns regarding special orders.
• Return Process: To initiate a return or exchange, please contact our customer service team. They will guide you through the process and provide details on pickup arrangements, if applicable. Pickup fees for returns may apply and will be deducted from the refund amount.
• Refund Method: Refunds will be processed to the original payment method. If the original payment method is no longer active, we will accommodate a refund to an alternative method upon request.

Please note that contractors enjoy special privileges regarding returns, including waived restocking fees and extended return periods.

For more detailed information on our returns policy, including exceptions and specific conditions, please refer to our full Returns Policy or contact our customer service team.