How delivery works at Golden Elite Deco. For full carrier and lane details, see Shipping Policy.

• Greater Montreal: our own delivery team — curbside or garage drop, scheduled by appointment. Free over the local qualifying threshold; a small flat charge below it.
• Rest of Canada: palletised LTL freight via Day & Ross, Vitran, and partner carriers — curbside delivery by appointment. Faucets and shower fixtures ordered on their own ship by parcel (UPS or Canada Post).
• Inside Delivery within Greater Montreal: our driver carries your items to a 2nd floor, basement or building elevator for an additional fee.
• Exact rates are calculated at checkout based on your postal code and order total — you see the full total before paying.
• Damage on receipt? Inspect the pallet and outer cartons before signing. Email contact@goldenelitedeco.com within 48 hours with photos and a video of the damage if you can take one.

See full shipping policy →

How order pickup works. For the full policy, see Shipping & Pickup Policy.

• Where: pickup is available at our store locations; pickup cut-off times vary by store (see our store locator). The available pickup point appears on your order confirmation.
• When: we email and/or text you as soon as your order is ready — please wait for that notification before coming in.
• Bring: photo ID matching the order name, and your order number.
• Loading help: palletised or heavy items may need advance arrangement so our team can help load. Let us know one business day ahead if you'll need a forklift or staff assist.
• Returning a pickup order: bring it back to our DDO location (88 Brunswick Blvd), Mon–Fri 9:00 AM – 4:00 PM — that's the only intake point for returns.

See full pickup details →

We know a vanity, floor, or tile can look a little different in your home than it does on a screen — so every order is backed by a comprehensive 30-day return policy. If it's not right, we'll help you make it right.

The short version:

• 30 days to change your mind, from the day your order arrives.
• Choose store credit and pay nothing to return it — we don't deduct return shipping. Prefer cash back? That's available too, with return shipping deducted.
• Unopened in its original packaging? No restocking fee.
• Arrived damaged? Email contact@goldenelitedeco.com within 48 hours with a couple of photos and we'll replace it free.

A few common-sense exceptions apply: installed items, special orders, and opened flooring or tile cases are final sale. The full policy has the details.

See the full return policy →

Still deciding? Our team is happy to help you match a finish or confirm dimensions before you order — just reach out.