Frequently Asked Questions (FAQ)

How to contact customer service?
Our customer service representatives are available Monday to Friday, 9:00 AM to 5:00 PM EST, excluding holidays. You can email us at contact@goldenelitedeco.com or use the live chat function on our website.

What is Golden Elite Deco Center's mission?
We are the place where dreams and reality become one, committed to quality, service, and the best prices guaranteed.

Why pick Golden Elite Deco Center over its competitors?
With over 20 years of reputation and our own manufacturing, we offer an extensive range of products at the best prices.

Where are you guys located?
We have 4 retail outlets located in DDO, Laval, Brossard, and Saint-Leonard. Our DDO location also serves as our distribution center.

What products are offered at Golden Elite Deco Center?
We offers a diverse range of bathroom furnishings and flooring options. Our selection includes stylish vanities, mirrors, storage cabinets, showers, toilets, bathtubs, and faucets. We also provide a wide variety of flooring choices to suit any decor style, ensuring you find everything you need for your perfect bathroom setup.

Do your vanities come fully assembled?
Most of our vanities are fully assembled. However, we offer knock-down options for some collections for easier transportation and installation.

Is it possible to custom order products?
To maintain our commitment to price, quality, and product integrity, custom orders are generally not available. We do, however, accept special orders for flooring products.

What is Golden Elite Deco Center's pricing policy?
We ensure competitive pricing by operating as our own distributor, retailer, and manufacturer. This integration is supported by our price guarantee policy, ensuring you get the best value.

How often are sales & promotions available?
We offer promotions monthly and seasonally, providing special deals for volume purchases and contractors to maximize savings.

Is it possible to return or exchange my purchase?
Yes, returns and exchanges are possible, subject to the conditions outlined in our return and exchange policy.

Where can I pick up my order?
You can pick up your order at our DDO showroom/warehouse. For your convenience, we can also transfer stock to any of our other locations.

Do you offer shipping?
Yes, we provide shipping services. For detailed information, please refer to our complete shipping policy here.

Do you have a special program for contractors?
Yes, we offer a three-tier program tailored for RBQ and construction-licensed professionals, featuring various perks.

If you have any more questions or need further assistance, please don't hesitate to contact us.