For flooring membranes, we offer shipping through Canada Post or Purolator. Once your item is dispatched, we will provide you with a tracking number, allowing you to monitor the delivery progress. This ensures a seamless and transparent delivery process, straight to your doorstep.

If you've purchased flooring, any accompanying membranes will be delivered together with it using an LTL (Less Than Truckload) service. This integrated delivery approach ensures that all your items arrive simultaneously, minimizing hassle and ensuring the integrity of your order.

At Golden Elite Deco, we offer a convenient pickup service for customers who prefer to collect their purchases directly from us. Below is an overview of our pickup service to help you plan your visit:

• Locations: We offer pickup at our main warehouse and selected store locations across Quebec. Please refer to our website or contact customer service for specific pickup locations and their addresses.
• Scheduling Pickup: After making your purchase, you will receive information on how to schedule your pickup appointment. We aim to provide flexible scheduling options to accommodate your needs.
• Warehouse Pickup Hours: Our warehouse pickup hours vary by location. Generally, pickups can be scheduled from Monday to Saturday, with specific times available on our website or through customer service. Please note that no warehouse pickups are available on Sundays.
• Retail Store Pickup: For locations with both a retail store and warehouse, it's important not to confuse retail store opening hours with warehouse pickup hours. Detailed hours for both are provided on our website and through customer service.
• Identification and Order Confirmation: Please bring a valid form of identification and your order confirmation (digital or printed) to the pickup location. This helps us ensure that your order is correctly handed over to you.
• Assistance at Pickup: Our team will assist in loading your products into your vehicle. However, we recommend bringing additional help if you anticipate needing assistance with heavy or bulky items.
• Health and Safety: Please follow all health and safety guidelines in place at the pickup location, including any requirements for masks or social distancing.

Our pickup service is designed to provide you with a quick, easy, and convenient way to receive your products. If you have any questions or need further assistance, please do not hesitate to contact our customer service team.

At Golden Elite Deco, we strive to ensure complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations or needs. Below is a summary of our returns and exchanges policy to assist you:

• Eligibility: Our products are eligible for return within 7 days or exchange within 30 days following the date of delivery/pickup, provided they are uninstalled and in their original, undamaged packaging.
• Damage or Defects: If you receive a damaged or defective item upon arrival, please report it within 7 days of receipt. We will arrange for an exchange, subject to stock availability and the retention of the original packaging.
• Special Orders & Floor Models: Special orders, floor models, clearance items, or customized products are final sale and not eligible for returns or exchanges. Please contact our customer service team with any concerns regarding final sales.
• Return Process: To initiate a return or exchange, contact our customer service team. They will guide you through the process and provide pickup arrangements, if applicable. Note that pickup fees for returns may apply and will be deducted from your refund.
• Refund Method: Refunds will be processed to the original payment method. If the original payment method is no longer active, we will accommodate a refund to an alternative method upon request.

For more detailed information on our returns policy, including exceptions and specific conditions, please refer to our full Returns Policy or contact our customer service team.