Buy online or in-store, then get it delivered or schedule a pick-up

Please note that all deliveries across Canada are made to the curbside only. Our delivery personnel are not authorized to enter your home or place of delivery. This means that the items will be delivered to the nearest accessible area outside of your home or building.

It is important for customers to make arrangements to move the delivered items indoors or to the desired location within the property. This policy helps ensure the safety of both our customers and our delivery personnel, while complying with insurance and regulatory requirements.

We appreciate your understanding and cooperation in making the delivery process as smooth as possible. For any questions or assistance with your delivery options, please contact our customer service team.

Golden Elite Deco offers two convenient delivery options for online orders across Montreal: Garage Delivery and Curbside Delivery. These services are designed to provide our customers with flexibility and convenience when receiving their orders of bathroom vanities, toilets, bathtubs, showers, faucets, plumbing, bathroom sinks, bathroom mirrors, flooring, tiles, custom doors, and other home improvement products.

Garage Delivery

With Garage Delivery, your order will be delivered directly to your garage, offering a seamless and efficient way to receive your products. This option is ideal for customers looking for a hassle-free delivery experience, ensuring that your items are placed in a secure and accessible location at your home.

Curbside Delivery

Curbside Delivery involves placing your order at the curb or closest accessible area to your home. This service is perfect for those who prefer to have their items delivered outside their residence, minimizing direct contact and providing a convenient pick-up point.

Key Details:

• Service Areas: Both delivery options are available across Montreal, catering to customers in various locations.
• Scheduling: Deliveries are scheduled in advance, with specific dates and times agreed upon at the time of purchase. Customers are encouraged to ensure availability during the scheduled delivery window to avoid any inconvenience.
• Safety and Handling: Our delivery team takes great care in handling your products, ensuring they arrive in pristine condition. However, in the rare event of any damage or discrepancy, our return and exchange policy allows for prompt resolution.
• Warehouse Pickups: Alternatively, customers have the option to pick up their orders from our warehouses located in Dollard-des-Ormeaux, Saint-Leonard, and Brossard, with specific pickup hours for each location.

Please note that specific terms, conditions, and delivery fees may apply to these services. Customers are encouraged to review the details during the checkout process or contact our customer service for more information.

Our goal at Golden Elite Deco is to ensure a smooth and convenient shopping experience, from browsing our wide range of home improvement products online to receiving your order with ease at your preferred location. Whether you're renovating your bathroom, updating your flooring, or embarking on any home improvement project, we're here to support you every step of the way.

Golden Elite Deco offers a convenient in-store pickup service for our customers, allowing you to order online and collect your items from one of our store locations. This service is designed to provide flexibility and ease for your shopping experience. Please review the following policy to ensure a smooth pickup process.

How to Use In-Store Pickup

1. Place Your Order: When shopping online, select the "In-Store Pickup" option at checkout. Choose the store where you would like to pick up your order from our available locations.
2. Confirmation Email: After placing your order, you will receive an email confirmation with your order details and a second email once your items are ready for pickup. Please wait for the pickup confirmation before heading to the store.
3. Pickup Notification: The pickup confirmation email will include pickup instructions and the location's address. Please bring a valid photo ID and the order confirmation email (printed or digital) when you come to collect your order.

Pickup Hours

In-store pickup is available during specific hours, which vary by location. Please refer to our store pages for the most up-to-date pickup hours. Note that these hours are subject to change, especially during holidays or special events.

What to Bring

• Valid photo ID
• Order confirmation email (printed or digital)

Order Pickup Window

Your order will be held for 7 days from the time you receive the pickup confirmation email. If you cannot pick up your order within this timeframe, please contact our customer service team to make alternative arrangements. Unclaimed orders may be subject to cancellation, and a refund will be processed according to our return policy.

Assistance with Pickup

If you require assistance or need to designate someone else to pick up your order, please contact customer service in advance. The designated individual will need to present a valid photo ID and the order confirmation email.

For any questions or further assistance with our in-store pickup service, please contact our customer support team. We're here to help make your shopping experience as convenient and enjoyable as possible.

Golden Elite Deco Center reserves the right to cancel any order for any reason at any time. While we strive to fulfill all orders placed through our website, certain circumstances may arise which necessitate order cancellation. These include, but are not limited to, product unavailability, errors in the description or price of the product, errors in your order, shipping issues, or other reasons related to product supply and demand.

In the event of an order cancellation, we will promptly notify you using the contact information provided at the time of order. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your payment method in the amount of the charge.

Circumstances Under Which an Order May Be Canceled Include:

• Product Unavailability: A product may be listed on our website but not available or may become unavailable after you have placed an order.
• Pricing or Description Errors: Although we make every effort to ensure accuracy in the pricing and description of our products, errors can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your order and contact you to inform you of the cancellation.
• Shipping Issues: In cases where shipping errors or delays significantly impact our ability to fulfill your order, we reserve the right to cancel the order. We will notify you of this cancellation and provide options for a refund.
• Order Irregularities: Orders that appear to be fraudulent or not in compliance with our terms of service may be canceled.
• Supply and Demand Issues: Unforeseen supply issues or unexpected demand may sometimes result in stock being unavailable. If this happens, we may need to cancel your order.

Your Rights and Options:

In case of any cancellation, you will be given the option to re-order the product (subject to availability), choose an alternative product, or receive a full refund. We appreciate your understanding and apologize for any inconvenience this may cause.

Please note, this policy is subject to change without prior notice and may vary depending on the specific circumstances of each case.